Quoting:

We're excited to be included in your client project! When a quote is needed, please email AW or inquire via our website. Quotes will be provided in writing via email within 24-48 hours. Quotes will include the cost of the piece, the cost of shipping and handling or white glove delivery, current lead time, as well as a brief description of the item. Renderings may also be requested at this time, if necessary. Quotes are valid for 30 days.

Placing an order:

When you are ready to place an order, simply reach out to AW with your previous quote and purchase order (PO). Please ensure that POs provide complete information, including the finish selection, shipping address, and project sidemark. When a PO is received, a member of AW will confirm receipt and provide an Order Acknowledgement, Renderings, and Deposit Invoice via email within 24-48 hours.

Payments:

Payments are accepted via Credit Card or ACH Bank transfer. Credit Card Payments will not incur any additional fees and will be processed within 1 business day. ACH Transfers are accepted with no fees and will be processed within 1-3 business days. If you prefer to pay via Credit Card, please fill out our Credit Card Authorization form. Paper checks are also welcome. AW will confirm receipt of all types of payment. 

What happens next (once you place an order):

Thanks so much for your order! Once your order is received, AW will provide an order acknowledgement and rendering packet for review (if any customizations were selected). The designer must provide written approval for both before AW begins production. 

During the production process, AW will provide updates 6 weeks and 3 weeks prior to shipping. The 3-week update will also include the final balance invoice. 

Order Changes/Cancellations:

If the need arises for any changes to be made to an order, it is the responsibility of the designer to contact AW as soon as possible. AW will accept changes on a case-by-case basis, and any changes may incur a change fee, which will also be assessed on a case-by-case basis. 

AW provides (10) days, including weekends and holidays, to cancel any order, for credit on the designer’s account. Cancellations made after (10) days will forfeit any and all payments. 

Production Details / General: 

All projects are built with 1.5” thick Solid Ash, unless otherwise noted. Back panels on all sideboards, dressers, consoles, desks and nightstands will be Furniture Grade Ash Ply. Back panels on side tables will be Solid Ash. Standard treatment for Waterfall pieces is square corners with bowtie joinery. 

Production Details / Drawers & Doors:

All hinges and drawer glides are soft close; drawer glides are also full extension. The interior of cabinets and drawer boxes will be clear coated Maple or Ash. The interior side of drawer fronts and doors will be painted the solid field color of the selected Claize. Designers may select decorative hardware for all doors and drawers or may select routed pulls for a small upcharge. 

Production Details / Decorative Hardware:

For any projects requiring decorative drawer hardware (sideboards, nightstands, etc.), AW requires that hardware be selected and ordered by the designer. AW will reach out to the designer shortly after an order is placed to confirm the selection and desired installation locations for all hardware. Designers may select from a set catalog of installation locations, which AW will provide. All decorative hardware must be received by AW no more than 4 weeks after the date of order. 

Production Details / Timber Pieces: 

Live Edge projects are built with Reclaimed Material (Ash, Oak or Walnut, depending on the project), so some characteristics such as insect architecture, knots, etc. will be present, along with varying dimensions. The Live Edge dimension will vary up to a few inches and will be called out on all renderings. 

Shipping:

AW offers two shipping options: Crated to a Receiving Warehouse or White Glove Delivery. Most items are shipped in custom crates to a Receiving Warehouse, after which the designer will coordinate delivery with the receiver. The White Glove delivery option comes with an upcharge, and includes delivery directly to your client’s home, coordinated by AW. 

Once your project is completed and photographed, it will be shipped in a custom made crate, built to the specifications of each item. Some items ship assembled, while others ship disassembled, for assembly by your receiving warehouse. When assembly is required, AW will provide assembly instructions. 

Prior to shipping, AW will provide photos and tracking information for each piece. Photos are provided as a visual for designers, not for approval.